Frequently Asked Questions
At Green Planet Excavation Inc. our qualified professionals will take care of all of your needs reliably and accurately. Contact us today and we will arrange for a FREE of charge estimate!
Our 24/7 Customer Service Line: 416-837-7373
or email firstname.lastname@example.org
How much will it cost?
Each project is different and unique in its own way and requires to be quoted accordingly. All estimates and quotes are free of charge with no obligations after a personal consultation.
Are you licensed and insured?
All of our employees, trucks and equipment are fully licensed and insured. We also have liability insurance and our WSIB Clearance certificates on demand.
What is undisturbed soil?
Undisturbed soil is soil that has never been turned over, tilled, graded, hoed, or anything of that nature, by man or machine.
Who do I call before I dig?
First and most important rule is to know where your underground utility is by calling the appropriate authorities to locate and mark out. You can call Ontario One Call to get your locates for free or we can arrange for a 2 weeks notice. This is a crucial step to ensure site safety and to prevent damage to any services performed on your property and/or neighbouring properties. This step greatly minimizes injuries, costly repairs and damages. You must have locates before you dig – It’s the Law!
What is locates?
Locates is define as markings on the ground followed by a specified drawings of locations or indications of underground utilities or infrastructure. For example Yellow represents gas, Red is for hydro, Blue is for water, Green is Sewer or Storm Drain, Orange is for Communication or CATV and White is Proposed Excavation. It is important and mandatory to provide this to your excavator regardless of how you are excavating, wether by hand or machine. THE LAW REQUIRES US TO HAVE LOCATES BEFORE WE EXCAVATE – No Exceptions!
What is the term excavate mean and what do you excavate?
To excavate is to make a hole, to dig or to scoop out and expose earth, sand, silt, etc. We excavate almost anything. See our service page for more information.
Will the equipment fit between my and my neighbour’s property?
At Green Planet Excavation Inc. we have the ability to choose from a wide range of equipment to get the job done right. First you will have to consult with your neighbours and work out a plan of action. If access is tight we will temporarily remove fences, gates and any obstructions to allow for more space. Once the work is done, site is restored back to its original state.
Do you charge for estimates or quotes?
No, all estimates or quotes are always FREE with no obligations.
At Green Planet Excavation Inc. we are determined to solve any problems that may arise and we will work with you to find a solution that best fits the specific scenerio.
Can a plant or tree growing in the excavation area be saved?
Yes, however, depending on the size and type of the plant or tree we may need to seek professional service from an tree arborist.
What is basement waterproofing?
Basement waterproofing refers to techniques or materials used to help prevent water from penetrating the basement of a house or a building. Waterproofing a basement that is below ground level involves the application of materials and sealants and the installation of drains and possibly a sump pump to collect, remove, or redirect water away from the basement.
Why is it good to have a dry basement?
Dry basement allows to maintain a healthier environment in your entire house. A wet basement may cause mould and mildew which are very dangerous for human health.
Why do you do onsite evaluations?
This help us to determine if there will be any changes to the estimates before “Notice of Agreement” is sent to our customers. Sometimes there maybe a tree stump, a concrete slab, ac unit, or even landscaping details that the client may want to save. When we view the site we can check for things like access or if there are any utility in the dig area. For example, if the is a gas meter or gas line in the excavation area we need to be cautious and take the appropriate actions.
What types of payments do you accept?
We accept certified checks and money orders.
Do you work in the winter months?
Yes we do work in the winter but conditions may apply due to frost and landfill sites if they are open.
Do you do snow removal?
Yes we removed snow from parking lots, but do not do snow plowing. If you are running out of space we can come in with a loader and remove the snow via dump trucks.
Can I hire you to float my equipment?
If we are not busy, we can provide a float service.
Why should I sign an agreement form?
Every project we do no matter how small it is, Green Planet Excavation Inc’s policy to make agreement to protect both the parties. With this there are no misunderstanding or conflict and keeps you the client happy.